In returning your KoreTrak Pro, please follow these three (3) steps:
- Within fifteen (15) days of receipt of the product, send an email at https://support.korehealthofficial.com/ and indicate your intent to return and your reason.
- After receiving a reply with an acknowledgment of the return, please ship the product by local mail service or another generally recognized courier service along with a note explaining the reason for the return to the address below:
415 Hamburg Turnpike, Bldg G, Wayne, New Jersey, 07470
The return must be postmarked no later than five (5) days from receipt of our reply.
- After you have shipped the unit, email us your tracking number. Once the tracking confirms the delivery, we will not bill you with the price of the product returned. Not providing the tracking information within the time period provided herein may cause us to bill you for the product.